Meet the Family


At The Crescent we have been rated “outstanding” by the Care Quality Commission for our responsive service.

We provide carefully crafted care and support to anyone in the community who needs us, from birth to end of life and everything in between. With a team of kind and friendly carers and professionals we go above and beyond to provide a service that really makes a difference people’s lives.

Your Family

Paula Chamberlain - CEO & Founder

Paula Chamberlain is the Founder and CEO of The Crescent. She is a passionate social entrepreneur who is determined to change the world of care and raise the standards across the industry, by working in partnerships and collaboration and bringing people together.

Paula has over 20 years experience within the care industry and started her career as a care assistant within domiciliary care and has also managed large teams of home carers, including setting up franchise models and private care, therefore understands the care world from many different angles.

Paula has a wealth of experience and has worked within residential settings with adults with brain injury, learning disabilities, and challenging behaviour and various other client groups including mental health area, children and older people.

This is where her passion and drive came from for making a difference and valuing & empowering carers for the great work they do. And add sparkle wherever she goes!

Laura Drake – Registered Manager

Laura is The Crescent’s Registered Manager and joined over a year ago now.

She has an extensive background in both Management and the Care Sector following a long career with a Nationwide provider.

Within Laura’s first year at The Crescent she was a key part of the reason we were awarded an ‘Outstanding’ by CQC for our responsive service and was a great leader in driving this forward.

She is a very driven person with an amazing eye for detail, she “makes things happen” and is super committed to standards of care.  She is a very organised and motivated manager who will always go the extra mile to look after everyone in the Crescent family.

She’s very excited about all of our future vision and what we aim to achieve!

Kirsty Drury – Team Leader

Kirsty has over 8 years’ experience in the care sector and has been Team leader within the crescent family for over a year now.

She has worked across a wide range of care needs from learning difficulties and mental health to complex needs and is super passionate about delivering luxury care and empowering other care professionals within her team.

She is responsible for all aspects of staff management and ensuring client satisfaction and maintenance within our Crescent family experience.

Kirsty is usually the one singing around the office!

Lorraine Chamberlain – Office & Events Manager

Lorraine joined our Crescent family over 6 years ago.

She looks after everyone and ensures we all have what we need, the Crescent family and all our visitors.

Lorraine manages and organises our office operations and all our events, including liaising with our partners & associates.

She is a perfect example of what we stand for, she gives everyone a warm welcome and treats everyone who comes through our doors like VIP’s and always shares her amazing sparkle and smile.

She’s usually the one who gives out cake and fruit to everyone!

Julie Bickerdyke – Finance Director

Julie is the Financial Director at The Crescent, meaning Julie has the overall responsibility to manage anything financial & work closely with our CEO Paula to ensure we are running smoothly.

As well as the crucial role Julie plays at The Crescent she is also the owner of ‘Not Just an FD’, her own business.

Julie is vital to the financial operations and currently works from our HQ once per week, however is always on hand to support and advise whenever we need her.

Julie has worked with Paula throughout the last 4 years of our journey, therefore couldn’t wait to join the Crescent family when the opportunity arose.

Julie is very highly thought of in the business industry and also has a large commercial background so is a great addition to the Crescent.

Natasha Crowther - Senior Carer

Natasha has been working in the care industry for 9 years and has loved every single moment of it. The thing that attracted Natasha to come work for The Crescent is the fact that she is able to make more of a difference to someone’s lives with being able to spend more time one on one with a client.

When she was younger, she wanted to be a hairdresser so Natasha could make people feel better about themselves by making their hair look nice and pretty. She successfully completed this but realised it wasn’t for her and wanted to make more of a difference to people’s life and making their day brighter.

Natasha is a massive Disney fan at heart and believes that you are never too old for a good Disney film.

Nicola Howgate - Senior Carer

With over 13 years’ experience in the care sector Nicola has worked her way through a range of roles and positions within care.

Nicola loves working in care so she can provide a service to those that need support and loves to see how much service users appreciate all that she does. She believes that the Crescent is the best company she has worked for as the staff and the service users they support are amazing. Nicola is proud to be a member of an amazing team.

Nicola loves working in care as she feels that everyone should have the same options and choices available to them.

Rebecca Beaumont - HR Specialist

Rebecca has been part of the team at The Crescent since 2011 and began as a carer.

Rebecca has a wealth of experience within the care sector boasting over 11 years experience working with Adults & Children, with an extensive history in delivering training. Rebecca is responsible for all things HR, recruitment, health and safety, training and data protection.

She has greatly developed throughout her career with us and has gained numerous qualifications.

She is super passionate about standards and doing things right and is a real credit to our family, nothing gets past Becci and she is always willing to go the extra mile to “make it happen” and get involved and advise wherever she can.

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